.flow-company-emoji{display:inline-block!important;width:1.55em!important;height:1.55em!important;object-fit:contain;vertical-align:middle;margin:0 2px;border-radius:4px}
.flow-content-card{--flow-accent:var(--primary-color,#00a995);width:min(380px,90%);overflow:hidden;border:1px solid var(--border-color,#dce4ee);border-radius:18px;background:var(--bg-sidebar,var(--bg-card,#fff));color:var(--text-main,#152033);box-shadow:0 4px 14px #10203006;align-self:flex-start;flex-shrink:0}
.flow-banner-image{display:block;width:100%;max-height:240px;object-fit:cover;aspect-ratio:2/1}
.flow-content-body{padding:17px;display:flex;flex-direction:column;gap:11px;overflow-wrap:anywhere;line-height:1.7}
.flow-content-body>strong{font-size:14px}
.flow-content-body>p{white-space:pre-wrap;font-size:13px;margin:0}
.flow-content-body>small{font-size:11px;color:var(--text-muted,#63758b)}
.flow-content-link{display:flex;align-items:center;justify-content:center;padding:10px 14px;min-height:42px;border:1px solid color-mix(in srgb,var(--flow-accent) 35%,transparent);border-radius:11px;background:color-mix(in srgb,var(--flow-accent) 8%,var(--bg-sidebar,var(--bg-card,#fff)));color:var(--text-main,#152033);font-size:12px;text-decoration:none;font-weight:600}
.flow-content-link:hover{background:color-mix(in srgb,var(--flow-accent) 16%,var(--bg-sidebar,var(--bg-card,#fff)))}
.flow-content-destaque{border-left:4px solid var(--flow-accent)}
.flow-content-destaque[data-tone=atencao]{border-left-color:var(--warning,#bd8c20)}
.flow-content-destaque[data-tone=sucesso]{border-left-color:var(--success,#0a9d72)}
.flow-answer-options{display:flex;flex-wrap:wrap;gap:8px;max-width:90%;margin:8px 0;align-self:flex-start}
.flow-answer-button{min-height:44px;min-width:44px;padding:10px 15px;border:1px solid var(--border-color,#dce4ee);border-radius:12px;background:var(--bg-sidebar,var(--bg-card,#fff));color:var(--text-main,#152033);font:inherit;font-size:13px;cursor:pointer}
.flow-answer-button:hover,.flow-answer-button:focus-visible{border-color:var(--primary-color,#00a995);background:var(--accent-soft,var(--sent-bg,#e4f7f3))}
@media(max-width:480px){.flow-content-card{width:94%}.flow-content-body{padding:14px}.flow-answer-options{max-width:100%;gap:6px}}

.flow-summary-list{display:flex;flex-direction:column;gap:0;margin:0;font-size:13px}.flow-summary-list>div{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.3fr);gap:12px;padding:10px 0;border-bottom:1px solid var(--border-color,#dce4ee)}.flow-summary-list>div:last-child{border-bottom:0}.flow-summary-list dt{color:var(--text-muted,#63758b);font-weight:500;overflow-wrap:anywhere}.flow-summary-list dd{margin:0;overflow-wrap:anywhere;white-space:pre-wrap}

/* Edited / removed messages (shared by the customer and attendant chats). */
.msg-edited { font-size: .72em; opacity: .7; font-style: italic; }
.message-deleted .msg-bubble { opacity: .6; font-style: italic; }